Frequently Asked Questions? (FAQ)

CUSTOMERS

Task Management

Are TickTaskers licensed ?

TickTask is a platform that connects customers with TickTaskers. While we provide an array of categories to choose from, it is important to keep in mind that TickTask does not offer licensed professional services.
If you feel your task requires a licensed professional, please seek assistance outside of TickTask.
TickTask does not provide any warranties or guarantees regarding TickTaskers professional accreditation, registration, or licensing. In the event that a TickTasker offers services or accepts a task request that requires professional licensing, they will be personally responsible for ensuring that they are compliant with the relevant laws.

How far in advance can I book my task?

There is no restriction on how far in advance a task can be booked.

Why can’t I find a TickTasker?

TickTaskers may not always be available or specialized in the task requested. TickTask will nonetheless always work hard towards finding a TickTasker to carry out your task, regardless of time and requirement.

What kind of services can TickTaskers help me with?

TickTask services are currently offered in the following three categories to simplify your task needs: pick-up and drop-off, small purchases, and customized task. Through these services TickTask can help you with easy everyday tasks such as picking up your laundry and sending a parcel out to the post office, to waiting in lines, and building that new chair that’s still in the box. Just ask and it shall be done.

How do I know which TickTasker is best for my task?

TickTaskers are categorized by geographic location, hourly rate, and customer reviews and ratings, to help you pick the right TickTasker for you.

How do I contact my TickTasker?

You can contact your TickTasker directly through either the application’s chat box, or by clicking the phone icon to call them.

My TickTasker is not responding who do I contact?

Contact our customer service representatives either by phone on +41798774276 or by email at help@ticktask.ch.

How do I make a complaint?

Complaints and feedback may be sent directly on the application in the Contact Us tab in Profile, at the end of a task when you come to rate and review your TickTasker or by email at help@ticktask.ch. We’ll be sure to get back to you promptly with an effective solution on all contact channels.

Can I edit my task after it has been accepted?

A task may no longer be edited once it has been accepted by a TickTasker.

What if something is wrong with my task?

If something is wrong with your task, you can take a picture and/or send a description of the matter to our customer service team at help@ticktask.ch, call us at +41798774276, report the issue in the Contact Us tab in Profile, either at the end of the task or before. You can also contact your TickTasker through the application built-in chat box and call feature to try to address the issue while the task is being completed.

Is there a minimum or maximum task value?

There is no minimum or maximum task value per say, but TickTaskers are free to place their hourly rate between 18-25CHF pending what they see fit.
As for small purchases, purchase value is cannot exceed 50CHF, excluding the TickTaskers hourly rate, and TickTask 2CHF platform management fee.

How do I redeem vouchers and codes?

A coupon code may be found at times on the top right-hand side of the homepage. The code needs to be continuously pressed on to be redeemed.

Why can’t I place my task?

Try verifying that your last task payment has gone through, if so, exit and reopen the application. If the issue persists, contact us through the Contact Us tab in Profile, by email at help@ticktask.ch or by phone at +41798774276.

Payment and Invoicing

How do I pay my TickTasker?

You may connect your credit card or Twint account to your wallet, allow you to automatically pay your TickTasker once you have verified the task is complete by either scanning the QR code or sharing an OTP code with them.

How do I connect my credit card?

You may connect your credit card by inputting all card information in your wallet.

How do I tip and/or leave a review for my TickTasker?

At the end of every task, you will have the option to both leave a review and tip for your TickTasker. You may choose to tip your TickTasker a certain percentage of the final task fee.

What is the TickTask platform management fee?

TickTasks’ platform management fee is a 2CHF charge which aids TickTask in ensuring that all not only all company activities are running smoothly, but that the appropriate verifications are being conducting to ensure the best experience for both TickTask customers and TickTaskers.

My invoice is incorrect, what do I do?

Please contact us by email at help@ticktask.ch or through the Contact Us tab in Profile with your TickTask Task ID number and the invoice issue. A member of our team will then contact you directly in order to resolve the issue.

How do I change the credit card on my account?

You may go to your Wallet and either delete or add a new credit card. Please keep in mind that you may have multiple credit cards attached to your TickTask account.

Account

How do I change my password?

The TickTask application does not use a password system, but rather an OTP verification system. As a customer you need your mobile number to log in and/or register into the application, from which you will receive an OTP code, which you must then verify by copying into the application.

How do I change the phone number on my account?

You may change your phone number by going to Profile and clicking the pencil icon on the top right-hand corner next to your username.

Can I change the email on my account?

You may change your email by going to Profile and clicking the pencil icon on the top right-hand corner next to your username.

Can I deactivate my account?

No, the current version of the TickTask application does not provide this feature. But maybe in the future we will account deactivation as an option!

TICKTASKERS

Registration and Profile Management

How do I become a TickTasker?

You may register to become a TickTasker on either the TickTasker application or on our website www.ticktask.ch. Once you commence the registration process, you must fill in all required information and upload all necessary documentation. Once you have submitted your registration application, and it has been reviewed, a member of our team will contact you with the next steps.

My TickTasker application was not accepted, what should I do?

You should first verify that all necessary documents were uploaded in their most recent form. If that is the case, you should then contact us at ticktasker@ticktask.ch to further look into the issue and provide guidance.

Which task categories should I add to my profile?

You should add the task categories that you would not only like to carry out but have the necessary mechanisms to complete (whether skillset, time, or transportation). Please keep in mind that you add either 1 or all task categories to your profile.

If I add the Customized task category to my profile, what kind of task requests should I expect?

Customized tasks are where customers may request any personalized and unique task. These tasks may include anything from walking a dog, to washing a car to building a chair or helping pack up a house.
If you find yourself to be adaptable and interested by challenge and spontaneity, then be sure to add the Customized task category to your profile. Just ensure to first always read carefully what the task request entails before accepting it.

How do I get more tasks?

By staying active on the application for longer hours, and broadening your task categories, you can increase the number of tasks assigned to you. By also continuing to complete all assigned tasks to the best of your capabilities, you may increase your rating and enhance your reviews, resulting in more requests for your services.

What supplies do I need to become a TickTasker?

To become a TickTasker, you need to be above the age of 18, with the appropriate registration and insurance documentation.

The customer cancelled the task, after I have commenced. What should I do?

Neither customer nor you as the TickTasker can cancel a task once it has been accepted.

Account

How do I change my password?

The TickTask application does not use a password system, but rather an OTP verification system. As a TickTasker you need your mobile number to log in and/or register into the application, from which you will receive an OTP code, which you must then verify by copying into the application.

How do I change the phone number on my account?

You may change your phone number by going to Profile and clicking the pencil icon on the top right-hand corner next to your username.

Can I change the email on my account?

You may change your email by going to Profile and clicking the pencil icon on the top right-hand corner next to your username.

Can I deactivate my account?

No, the current version of the TickTask application does not provide this feature. But maybe in the future we will account deactivation as an option! In the meantime, you as the TickTasker can choose to be offline if you do not want any tasks at the moment.

Subscription offers, Payments and Invoicing

How do I get reimbursed for a small purchase?

Once a task has been completed, and either a QR code or OTP code has been exchanged with the customer, both your TickTasker hourly rate (which you set provided) and the small purchase amount will be sent to you directly from the customer.

Why do the weekly and monthly subscription fee rates differ?

The weekly subscription fee rate is higher than the monthly subscription rate, as TickTaskers may be eligible for reimbursement if no tasks were attained during that week. This reimbursement option is not offered in the monthly subscription.

How can I be eligible for the weekly subscription fee reimbursement?

If you have been actively seeking tasks, and have not been able to get any tasks assigned to you either automatically by the platform or manually by customers, then you may be eligible for reimbursement. You may contact us at ticktasker@ticktask.ch we will look into your activity on the platform and get back to you immediately regarding reimbursement.

How do I connect my credit card or Twint?

You may connect your credit card by inputting all card information in your wallet.